Shipping

Delivery

VaperVapour does not take any responsibility for incorrect addresses supplied by customers.

Please note orders placed after 1pm on Friday will ship Monday morning. We try to ship everything ordered before 1pm on the same day, however this is not always guaranteed.

2 - 4 working days service

Proof of postage or tracking numbers can be supplied on request. In most cases orders arrive within 3 working days from purchase, occasionally there are delays out with our control, a package will not be considered lost until 7 working days has passed when using the tracked service, if delivery is urgent please use the 1-2 day option which is guaranteed to arrive within 2 working days from purchase (this may not be available at certain times of the year like Christmas).

1 - 2 working days service

Proof of postage or a tracking number can be supplied on request by contacting [email protected] The order will be packed within 24hrs and ship for delivery the following working day. This service is a guaranteed service to arrive within 2 working days of ordering. In most cases orders placed before 2 pm will ship the same day, however occasionally they may ship the following day to be delivered the following working day.

If ordering on Friday, this service is guaranteed to arrive by Tuesday the following week, but will normally arrive Saturday or Monday (this is not guaranteed though). If it is a particularly urgent delivery, please contact us at [email protected] after making the order and we'll make sure it goes on same day shipping if ordered before 1pm.

Please note orders placed after 1pm on Friday will ship Monday morning.

INTERNATIONAL DELIVERY

VaperVapour do not take any responsibility for incorrect addresses supplied by customers.

All international deliveries are posted Royal Mail Airmail (EU 5-10 days and US 7-15 Days). The minimum delivery charge is £5.80 (0 - 700 grams). All international deliveries are signed for on delivery and a tracking code can be provided. We are not responsible for any delivery delay by the destination countries customs or border controls. Most deliveries to European countries take 3-5 to days, but can take 10-15 days depending on the country's postal service. An item will not be considered lost until 15 working days after dispatch.

Once a package has left the UK and been handed to the destination countries national post we can no longer track it, but depending on the countries postal service you are normally able to track it in the destination countries national post tracking service. If your package is showing as having been handed to your national post, then you need to contact them directly if you require further information.

Some countries do not allow the sale of e-cigarettes or the import of e-cigarettes containing nicotine. If ordering from one of these countries please check you are aware of the local regulations, as your shipment could be confiscated by customs if they do not allow the import of some of the products you may have ordered. See 'International shipping' section for more information.

VAT on UK and EU orders

All UK and EU orders are subject to UK VAT and the price listed includes VAT.

For some countries the importation and sale of e-cigarettes containing nicotine is forbidden. Before ordering, please check you are aware of the countries local regulations, as your shipment could be confiscated by customs if they do not allow the import of some of the products you may have ordered.

VAT on orders shipped outside the UK

If your delivery is being shipped to a destination outside of the EU our online shop will show prices exempt of VAT. The shop will do this as soon as you select a delivery destination outside the scope of VAT.

Channel Islands and VAT

Customers ordering from the Channel Islands are exempt from VAT. Please be sure to select your country as the relevant isle (Jersey, Guernsey, etc.) and not the UK. The shop will automatically remove VAT from the listed prices. If you place an order and list the UK as your country the shop will charge you VAT and a refund cannot be claimed after the order is placed.