How do I return an item?
Shipping & Returns
You may return UNOPENED and UNUSED items for a full refund within 30 days of purchase. You will be responsible for the shipping charges to us. Shipping charges are NON REFUNDABLE. You may not return e-juice, liquid products, opened cartridges, or DIY ingredients for hygienic reasons and therefore it is NON REFUNDABLE.
If you have an issue with a liquid product please email us first, do not fill out a return request as it will be rejected.
Like real cigarettes, ECigarettes are consumable products. Continued use of ecigs will require replacing atomizers, batteries, and e-liquids. Even accounting for this most users save about 50% when compared to traditional cigarette smoking.
Batteries, Chargers and Variable Voltage Mods: These items come with a 90 day guarantee from the date of purchase and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return.
Replaceable Batteries (eg. 18650, 20700 etc.): It is recommended by manufacturers that replaceable batteries are charged using a battery charger rather than through the mod itself. This provides a reliable full charge. The warranty period for this type of battery is 14 days from purchase. If you have any issues during this period please return them, making sure you bring your proof of purchase.
Atomisers: Atomisers require replacement depending on how much you use your e-cigarette. The average user will go through 3-7 atomisers per month. Atomisers are only replaced if faulty on arrival. Please let us know within 48 hours of getting your package if any of your atomisers are not working. The way your atomiser tastes is out of our control, therefore, any complaints related to taste are not warranted. If you have bought the wrong atomiser either online or in-store you may only return it if unopened.
Cartomisers: Cartomisers are only replaced if faulty on arrival. If within 48 hours your cartomiser stops working, we will replace your item. This is based on using your cartomiser on a 3.7 volt system.
We may charge a 20% restocking fee if the original packaging is not in brand new condition.
If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. For example, if you received free shipping, but it cost us £5.99 to ship the product to you, we will deduct £5.99 from your refund. This may be higher or lower depending on the weight. ALL SHIPPING COSTS ARE NON REFUNDABLE.
If you would like to return a product for exchange, replacement, or refund, please login to your account and visit this link Login.asp Click on return items and fill out a return request. Please provide as many details as possible, including ORDER#, Full Name, Address, Phone Number, and REASON for the return. If the return is approved you will get further directions on shipping the package back to us.
1. Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST not have any damage/have been used. DO NOT send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail as the envelopes fail. Padded envelopes are a must and are provided free of charge by UPS if sending Priority Mail.
2. Contact VaperVapour via the Contact us page to inquire about submitting a RMA. You will be assigned a ticket number, which will also be your RMA #. Please get approval from the agent to send the item back before submitting it.
3.Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.
4. Ship the item at your expense (if item is deemed faulty shipping will be refunded after we have received the item) and your choice of carrier to:
30-31 St James Place
5. If you are to receive a refund, it will be issued by VaperVapour Ltd when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items. And will be applied directly to the method that was used to make a purchase.
6. Usually refunds can take up to 4 business days to completely process after the process has been initiated. If you have any questions on how our return/refund process feel free to use the Contact us page.
For full information on our shipping and handling polices please visit this page: